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***URGENT PRESCRIPTION SERVICE UPDATE, MARCH 2020***

At this time we are very busy with high demand for prescriptions.  Please help the surgery run efficiently by following these guidelines:

  1. Please do not order your repeat medication early or attempt to double the quantity. Over-ordering will jeopardise the service and may cause supply problems if the Covid situation continues.

  2. To reduce footfall to the surgery(and the spread of the virus) we are no longer taking prescription requests face to face. Please do not come to the surgery to order your repeat medications.

  3. Repeat prescription requests can be made by phone on 01452 740213 between 12:00 and 14:00.

  4. If you wish to order by post or drop a printed request slip in to the surgery, please use the new external prescription order box now fixed to the wall by the front entrance.

  5. If you do not have a printed request slip, please write your name, contact number and the items you require on a piece of paper and either post it or place it in the external prescription order box.

  6. If you are set up for online access to your records, please note that you can alternatively order prescriptions this way.

  7. For dispensing patients, please allow 4 working days for your prescription to be available at this busy time. Do not attend the surgery unless you know that your prescription is ready by calling the surgery first.

  8. For dispensing patients, please note that from Monday 23rd March 2020 a new process for collecting prescriptions will be in place. You will be advised of this y phone when you call to confirm that your prescription is ready for collection.

Changes at Frampton Surgery

Dr Charles Buckley’s retirement

After 35 years of service, Dr Charles will be retiring in April. He has seen and treated thousands of patients and worked tirelessly with many organisations and NHS boards to improve NHS service in Gloucestershire. We appreciate all his hard work over the years and we want to wish him every success for his retirement.

Our new partnership team

Frampton Surgery has now become part of a family of three general practices known as the Frampton & Stonehouse Practice Group. The day-to-day running of the surgery is now shared with the same partnership team as High Street Medical Centre and Regent Street Surgery in Stonehouse. The decision to work together was a proactive step; joining forces is a way to build resilience for local practices and secure and maintain excellent services for our patients. Changes to the running of the practice will be kept to a minimum and are mostly behind the scenes.

Appointments

We have a mixture of face-to-face and telephone appointments available for patients and we have asked reception staff to respectfully ask for a brief description of the reason for each request. Patient confidentiality will be strictly observed. This will enable more accurate matching of our service to the patient’s needs.

Prescriptions

In line with NHS guidelines, we are trying to reduce the quantity of medication that patients receive on each prescription. If you are concerned about your medication, please ask to see our clinical pharmacist to discuss it. If you pay for your medication we will soon be able to take card payments.

Please order your medication 5-7 days before you will run out so that we have enough time to prepare your prescription. If possible use our online service.

N.B. See the ‘Prescription Service Update’ for the revised procedures to follow during the Covid 19 period.

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