Complaints Policy

Should you have any concerns about how your information is managed at the GP, please contact the GP practice manager (see below). If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice manager.

Be aware if you do decide to Opt-out that your information will not be easily available to be used by any NHS agencies except the GP Practice, so if you were injured or taken ill anywhere in the country the information about you, would not be available straight away to save your life. If you require any more information about opting out then please contact the practice manager.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager, who will deal with your concerns appropriately and respond within two working days. Our time scale for feedback and discussion following a complaint is ten working days.  Further written information is available regarding the complaints procedure from reception.

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager.

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk.